Support

How can we help?

Find help with access, scheduled rides, driver workflows, verification, privacy, and account deletion.

Account access

CareTaxi accounts are provided by an authorized organization. If you cannot sign in, do not see an assigned ride, or believe your role is incorrect, contact the organization that invited you or email CareTaxi support.

Ride or assignment issue

Refresh the ride before taking further action. Schedulers and CareDesk staff can review assignments and status changes. Drivers should confirm they are using the correct assigned ride before updating its progress.

Pickup or handoff verification

Verification codes are short-lived. If a code expires or cannot be confirmed, request a new code and verify the authorized rider or recipient before continuing.

Location and privacy

Precise location supports active assigned transportation workflows. It is not used for advertising or cross-app tracking. Review the CareTaxi Privacy Notice for details.

Safety

CareTaxi is not an emergency service and does not provide medical advice. For an active emergency, contact local emergency services immediately.

Contact support

For product help, privacy questions, a copy of your information, or an account deletion request, email support@dbuilds.app. Include “CareTaxi Support” in the subject line and do not email passwords or verification codes.